FAQ
Buy
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Clear! All the pieces found on the page are authentic and original. All items go through a double physical authentication process carried out by experts. The bags also go through the authentication process with ENTRUPY technology. You can request a certificate of authenticity on your pieces* for an additional cost of $700 MXN (free on purchases over $30,000 MXN).
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Our customer service team is here to assist you from Monday to Saturday from 9:00 am – 6:00 pm. At any time you can send us a direct message and we will respond as soon as possible.
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You can visit our offices on Col. Roma. Visits are by appointment which you can schedule through our customer service team here . Expect our first physical store soon in 2024!
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Each piece has a different delivery time depending on the location of the piece, you can review the specific estimated delivery time on the product page. All our shipments are made through Fedex parcels.
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You can make your payment through Stripe (debit or credit card), Paypal, Mercado Pago, Kueski Pay, or by SPEI bank transfer.
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We offer up to 6 months without interest with a credit card through Stripe, Mercado Pago; and up to 3 months without interest with Paypal. You can also pay with Kueski Pay in interest-free biweekly payments (up to $9,000 MXN).
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Clear! You can reserve a piece by paying 50% of the total price and pay it off in a maximum of 30 days. To do so, use the code “APARADO” at checkout. You can pay the remaining 50% by bank transfer or debit/credit card through a payment link that we will send you. Keep in mind that 50% of the section is non-refundable, if you want to cancel your purchase you will lose the amount of the section. If after 30 days you have not settled the purchase, the product will be published for sale again.
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In the event of a cancellation by the seller, you will receive a notification by email and you will receive your refund within a maximum period of 5 business days through the same payment method with which you made your purchase.
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Within your user profile in the “My account” section, go to the “My purchases” option and there you will find a link to see the status of your shipment.
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All pieces accepted for sale on our site meet quality standards that we consider acceptable for use: all our items are in very good condition. For us it is very important to be totally transparent with the state of use of each piece we sell, which you will be able to find indicated on the page of each product under the following nomenclature:
NEW – never used piece, retains its original label. As if you bought it directly from the designer's store.
LIKE NEW – piece used once or twice that is kept in impeccable condition, without any signs of use.
EXCELLENT – slightly used piece, has some minor details of use and remains in excellent condition.
GOOD – pieces with details of use that may be noticeable but are generally in good condition.
In all cases we will show real and detailed images of the products. We ask that you carefully view the photos before making your purchase so you know what to expect.
Obviously, the condition in which each product is found is a factor that determines the price of the piece, thus ensuring that you will always be receiving great value for your purchase.
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Clear! We have shipments worldwide through Fedex parcels. Customs taxes are already included in the sale price of our items.
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For Irene Buffa it is of utmost importance to provide you with peace of mind and security when purchasing with us. We are committed to being completely transparent regarding the state of use of the pieces we sell, which we reliably communicate on each product page through the publication of real images, providing a classification of the product through the condition indicator bar.
Likewise, we provide you with multiple communication channels with our community service team, who can give you additional information about each product if you wish to make your purchase safely.
All purchases atIreneBuffacom are final , we do not accept exchanges or returns. To avoid any inconvenience, we ask and recommend that you carefully review the product specifications and ask any questions you may have before making your purchase.
The only case in which we accept exchanges or returns is when for some reason you receive a product with details that have been omitted in the publication of the product, which will be verified by our staff.
To make the change effective, you must send us your exchange or return request on the same day the package arrives at the destination address. The product must be returned in the same condition in which it was received, and must still retain its label.
Exchange
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The part exchange method is when we take your item and in exchange we give you credit that you can use to purchase at IreneBuffa.com.
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Simply complete the checkout process for the item of your choice and insert your gift card code as your payment method at checkout.
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You can send your proposal through SELL/EXCHANGE including detailed information and images of your item. You will later receive an email with an offer for the value of your item, which you can accept or decline. If you accept it, you must send your item to our offices for quality control and authentication. Once the verifications are satisfactory, you will receive a digital card with the agreed amount with which you can make purchases on our website. Your digital card has no expiration date.
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No, the balance on your digital card does not have an expiration date.
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We specialize exclusively in designer items and luxury brands. We accept bags, clothing, glasses, shoes and jewelry from brands such as Prada, Givenchy, Balenciaga, Burberry, Dior, Chanel, Saint Laurent, Chloé, Celine, Bottega Veneta, Louis Vuitton, Valentino, Hermès, Ferragamo, Loewe, Gucci, Fendi, and many others. We reserve the right to reject items that we deem unsuitable for sale.
Consignment
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We sell your item and collect a percentage of the sale. In consignment we provide you with a shipping guide with which you send your item to our offices in CDMX. We carry out the authentication and quality control process, we take photos, we publish it and we sell it. The item remains under our custody, thus facilitating the sales process.
To consign your items with us, send us the details of your piece on this page. (link) -
You will receive an evaluation from our team, which will determine the suggested sales price based on current market prices and/or the conditions of use of the item.
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Cobramos 25% sobre todas las ventas a consignación.
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We are a Marketplace dedicated exclusively to the sale/purchase of luxury fashion items. On our platform you can sell bags, glasses, accessories, shoes, clothing from luxury brands such as: Prada, Givenchy, Balenciaga, Burberry, Dior, Chanel, Saint Laurent, Chloé, Celine, Bottega Veneta, Louis Vuitton, Valentino, Hermès, Ferragamo , Loewe, Gucci, Fendi, and others…
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Physical deposit: Our team will contact you to confirm your payment information shortly.
Digital consignment: You will receive an order confirmation email as well as a prepaid guide with which you can send your product to our offices in CDMX.
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Physical consignment: Once your piece is sold, your payment will be processed in 14 calendar days. All payments are made on Fridays by SPEI bank transfer to the account you provided us.
Digital Consignment: Once your item is sold, your corresponding amount will appear in your wallet as "ON HOLD" and will be available for withdrawal in 14 calendar days. All payments are made on Fridays, you will receive your payment the following Friday when you make the withdrawal request.
Payment will be made by SPEI bank transfer to the account you have registered in your user profile. Please pay close attention that your banking details are correct.