FAQ

You can reserve an item by paying 50% of the total price and complete the remaining balance within 30 days.
To do so, use the code “RESERVE” at checkout. The remaining 50% can be paid through a payment link we will send you. Please note that the 50% deposit is non-refundable. If you cancel your purchase, the deposit will be forfeited. If the balance is not paid within 30 days, the item will be made available for sale again.

In the event of a cancellation, you will receive an email notification and your refund will be issued within up to 5 business days, using the same payment method with which the purchase was made.

Within your user profile in the “My account” section, go to “My orders” and you will find a link to see the status of your shipment.

All pieces accepted for sale on our site meet quality standards that we consider suitable for use. All our items are in very good condition. Transparency is extremely important to us. For this reason, the condition of each piece is clearly indicated on the product page using the following ratings:

• NEW – Never used. The item retains its original tags, as if purchased directly from the designer’s store.
• LIKE NEW – Used once or twice and kept in impeccable condition, with no signs of wear.
• EXCELLENT – Lightly used, with minimal signs of wear, and in excellent overall condition.
• GOOD – Items with visible signs of use that may be noticeable, but that remain in good overall condition.

In all cases, we show real and detailed images of each product. We recommend reviewing the photos carefully before making your purchase so you know exactly what to expect. Naturally, the condition of each item is a factor in determining its price, ensuring that you always receive great value with your purchase.

We offer worldwide shipping through DHL and FedEx. All customs duties and taxes are included in the listed price of our items.

At Irene Buffa we are fully committed to transparency regarding the condition of every piece we sell. Each product page includes real images and a clear condition rating, so you know exactly what you are purchasing. In addition, we offer multiple communication channels with our support team, who can provide further details about any item before you complete your purchase, ensuring a safe and informed decision.

All purchases made on IreneBuffa.com are final. We do not accept changes or returns. To avoid any inconvenience, we strongly recommend reviewing all product details carefully and asking any questions you may have before making your purchase.

The only exception under which we accept exchanges or returns is if the item you receive has defects or details that were not disclosed in the product listing. This will be reviewed and verified by our team.

To request an exchange or return under this exception, you must contact us on the same day the package is delivered. The item must be returned in the same condition in which it was received and must still have its original tag attached.

Irene Buffa is a platform dedicated exclusively to the buying and selling of luxury fashion items. With Irene Buffa, you can sell handbags, eyewear, accessories, shoes, jewelry, and clothing from luxury brands such as Prada, Hermès, Balenciaga, Burberry, Dior, Chanel, Saint Laurent, Chloé, Celine, Bottega Veneta, Louis Vuitton, Valentino, Ferragamo, Loewe, Gucci, Fendi, and others.

After the sale, our team will contact you to confirm your payment details shortly.

Once your item is sold, your payment will be processed within 14 days. All payments are made on Fridays via bank transfer to the account you provided. If you choose store credit as your payment method, you can use your credit immediately after the sale.