FAQ

Clear! You can reserve a piece by paying 50% of the total price and pay it off in a maximum of 30 days. To do so, use the code “APARADO” at checkout. You can pay the remaining 50% by bank transfer or debit/credit card through a payment link that we will send you. Keep in mind that 50% of the section is non-refundable, if you want to cancel your purchase you will lose the amount of the section. If after 30 days you have not settled the purchase, the product will be published for sale again.

In the event of a cancellation by the seller, you will receive a notification by email and you will receive your refund within a maximum period of 5 business days through the same payment method with which you made your purchase.

Within your user profile in the “My account” section, go to the “My purchases” option and there you will find a link to see the status of your shipment.

All pieces accepted for sale on our site meet quality standards that we consider acceptable for use: all our items are in very good condition. For us it is very important to be totally transparent with the state of use of each piece we sell, which you will be able to find indicated on the page of each product under the following nomenclature:

NEW – never used piece, retains its original label. As if you bought it directly from the designer's store.

LIKE NEW – piece used once or twice that is kept in impeccable condition, without any signs of use.

EXCELLENT – slightly used piece, has some minor details of use and remains in excellent condition.

GOOD – pieces with details of use that may be noticeable but are generally in good condition.

In all cases we will show real and detailed images of the products. We ask that you carefully view the photos before making your purchase so you know what to expect.

Obviously, the condition in which each product is found is a factor that determines the price of the piece, thus ensuring that you will always be receiving great value for your purchase.

Clear! We have shipments worldwide through Fedex parcels. Customs taxes are already included in the sale price of our items.

For Irene Buffa it is of utmost importance to provide you with peace of mind and security when purchasing with us. We are committed to being completely transparent regarding the state of use of the pieces we sell, which we reliably communicate on each product page through the publication of real images, providing a classification of the product through the condition indicator bar.

Likewise, we provide you with multiple communication channels with our community service team, who can give you additional information about each product if you wish to make your purchase safely.

All purchases atIreneBuffacom are final , we do not accept exchanges or returns. To avoid any inconvenience, we ask and recommend that you carefully review the product specifications and ask any questions you may have before making your purchase.

The only case in which we accept exchanges or returns is when for some reason you receive a product with details that have been omitted in the publication of the product, which will be verified by our staff.

To make the change effective, you must send us your exchange or return request on the same day the package arrives at the destination address. The product must be returned in the same condition in which it was received, and must still retain its label.

We are a Marketplace dedicated exclusively to the sale/purchase of luxury fashion items. On our platform you can sell bags, glasses, accessories, shoes, clothing from luxury brands such as: Prada, Givenchy, Balenciaga, Burberry, Dior, Chanel, Saint Laurent, Chloé, Celine, Bottega Veneta, Louis Vuitton, Valentino, Hermès, Ferragamo , Loewe, Gucci, Fendi, and others… 

After the sale, our team will contact you to confirm your payment details shortly.

Once your piece is sold, your payment will be processed within 14 calendar days. All payments are made on Fridays via SPEI bank transfer to the account you provided us.